Support Center

We're here to help you get the most out of SimuApp. Choose the best way to reach us below.

📧 Email Support

Get detailed help with any issues you're experiencing. Our team typically responds within 24 hours.

Send Email

📞 Phone Support

Speak directly with our support team for immediate assistance with urgent issues.

Call Now

🌐 Website

Visit our main website for more information about SimuApp features and updates.

Visit Website

🚨 Urgent Technical Issues?

If you're experiencing critical app crashes, payment issues, or account security concerns, contact us immediately for priority support.

Priority Support

Expected Response Times

Critical Issues

2-4 hours

App crashes, payment problems, security issues

Standard Support

24 hours

General questions, feature requests, account issues

General Inquiries

48 hours

Feedback, suggestions, partnership inquiries

Frequently Asked Questions

How do I reset my password?

Go to the login screen, tap "Forgot Password", and follow the instructions sent to your email. Make sure to check your spam folder if you don't receive the email immediately.

Why can't I upload videos?

Check your internet connection, ensure the video file is under 100MB, and verify you have sufficient storage space. If the issue persists, try restarting the app.

How do I withdraw my earnings?

Navigate to your balance section, tap "Withdraw", and follow the payment setup process. Minimum withdrawal amount is R50, and payments are processed within 3-5 business days.

My account was suspended. What should I do?

Review our community guidelines and contact support with your account details. We'll review your case and provide guidance on reinstatement if appropriate.

How do I report inappropriate content?

Tap the three dots on any post or video, select "Report", and choose the reason. Our moderation team will review reported content within 24 hours.

Can I use SimuApp on multiple devices?

Yes, you can log into your account on multiple devices. However, for security reasons, you may be logged out of other devices when you change your password.

Common Issues & Solutions

App Won't Open

Restart your device
Check for app updates
Clear app cache and data
Reinstall the app

Videos Not Playing

Check your internet connection
Try switching between WiFi and mobile data
Restart the app
Update to the latest version

Chat Messages Not Sending

Verify your internet connection
Check if the recipient has blocked you
Restart the app
Clear chat cache

Payment Issues

Verify your payment method is valid
Check your account balance
Ensure you meet minimum withdrawal amount
Contact support for payment disputes

Location Features Not Working

Enable location permissions in device settings
Check if GPS is turned on
Restart the app
Update location services

Account Security

Enable two-factor authentication
Use a strong, unique password
Don't share your login credentials
Log out from shared devices

Additional Resources

📋 Terms of Service

Read our terms of service to understand your rights and responsibilities as a SimuApp user.

Read Terms

🔒 Privacy Policy

Learn how we protect your personal information and data privacy on SimuApp.

Privacy Policy

🗑️ Account Deletion

Need to delete your account? Follow our step-by-step guide to safely remove your data.

Delete Account